Contact Lisbon Journey

A flexible 1, 2 or 3-day pass covering eight Lisbon experiences on one ticket: timed entry to Jerónimos Monastery, Belém Tower, São Jorge Castle and Pena Palace, two small-group guided walks with licensed One Journey guides, an evening of Fado in Alfama and a golden-hour cruise on the Tagus. Booked separately those cost €215; the pass starts at €79.

Your pass activates the first time you scan it at an experience, not when you buy it. From that moment it runs for consecutive days - a 3-day pass covers three days in a row, not three visits spread across your trip.

As many as you can fit. There is no daily cap. The 1-day pass covers any four experiences from the catalogue; on the 2 and 3-day passes the full eight are open to you. See the sample itineraries for what a comfortable day looks like.

No. Pena Palace in Sintra is included on the 2 and 3-day passes only - Sintra really needs the best part of a day, and the 1-day pass is built around central Lisbon.

Each experience on the pass is good for one visit. If you want to go back to a favourite, you are welcome to - you would just buy that entry at the gate.

No. Each pass covers one person and is scanned in your name. Everyone travelling with you needs their own pass, and children have their own prices from €39.

Small groups, licensed One Journey guides, about two and a half hours on foot. The Belém and Alfama walks are exteriors only - your pass carries separate timed-entry tickets for going inside the monuments, so you can do both.

Three ways, and you choose at checkout: download it instantly to the One Journey app, have a physical pass delivered (we ship worldwide), or collect it on arrival in Lisbon.

Yes. Buy online and the mobile pass lands in the app straight away, so you can be scanning it at Jerónimos within the hour.

Yes, at child prices: €39 for a 1-day pass, €65 for 2 days and €79 for 3 days. Child passes cover the same experiences as an adult pass of the same length.

Unused passes are covered by our free and easy 30-day refund policy. Once a pass has been scanned at its first experience it has been activated and is no longer refundable.

The 3-day pass. At €159 it covers the full €215 catalogue - a saving of over 25%, and the lowest price per day at €53. See the full price list.

Most of the catalogue you simply turn up for and scan. Four things run to fixed times and need a slot reserved in the app, ideally the day before: the Belém walk, the Alfama walk, the Fado evening and Pena Palace.

Show your pass at the pass-holder entrance rather than queuing at the ticket office. The attendant scans it and you go in. For the walks and the Fado evening, your guide or the house has your name.

The language of each departure is shown when you reserve your slot in the app, so you can pick one that suits you.

No. Your pass holds reserved seats at a traditional Alfama Fado house; food and drink are ordered and paid for on the night. The kitchens at these houses are good, and it is a fine place to eat.

Monuments close on public holidays and some close on Mondays, and river sailings depend on the weather. Opening times for the day you visit are in the app, and the One Journey concierge can help you shuffle your plan.

Your mobile pass is tied to your account, so sign back into the app on any device and it is there. If you lost a physical pass, contact the team with your confirmation code and we will sort it out.

Yes - every order comes with one free pocket guidebook, with all eight experiences, travel tips, a city map and a transport map. You can also have it emailed to you before you travel.

English, Português, Español, Français, Deutsch and Italiano.

Use the form at the top of this page, or email us directly. Live chat in the One Journey app is the fastest way to reach us while you are in Lisbon.