Terms & Conditions

Lisbon Journey Pass is a One Journey product. By purchasing a pass you agree to the terms below.

Each pass covers one named person and is scanned in that person's name - it is not transferable and cannot be shared. Every experience included on the pass is good for one visit; if you want to return to a favourite, that repeat visit is bought separately at the gate.

A pass is valid for 12 months from the date of purchase. You must redeem your first experience within that 12-month window, or the pass expires unused and is not refundable.

Day one starts the first time you redeem an experience on your pass - not the day you buy it. From that first redemption the pass runs for consecutive days: a 1-day pass covers the rest of that day, a 2-day pass covers that day and the next, and a 3-day pass covers three days in a row. It does not cover three separate visits spread across a longer trip.

Redeem each experience in advance through our online redemption pages, using the confirmation details from your pass. Some experiences have fixed departure times or limited daily capacity, so we recommend redeeming your slots as early as you can, ideally the day before.

Cancellation is free at any time before your first experience is redeemed.

Once any experience on the pass has been redeemed, the pass is activated and becomes non-refundable in full or in part - this includes any experiences you have not yet used. We are unable to offer refunds for unused experiences on an activated pass.

We may update these terms from time to time; the version shown here is the one that applies. If you have a question about your pass, a booking, or these terms, our FAQ & contact page is the fastest way to reach the team.